Privacy Policy link joy — Member Personal Data Protection

Link joy ("we", "the Company") takes the privacy and security of every individual's personal data seriously on our platform at https://linkjoy.win. This Privacy Policy ("Policy") transparently explains how we collect, process, store, and protect your information when you register an account, make a deposit, use our gaming services, or simply browse our website.

By registering an account or continuing to use the link joy platform, you hereby acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions ours, which forms part of the overall agreement between you and link joy.

We do not view data protection as merely a legal obligation — it is part of the trust you place in us when you choose link joy as your entertainment platform.

Link joy collects your personal information in several circumstances when you use our platform. The following are the types of data we collect and their purposes:

All personal data collected by link joy is used for legitimate and transparent purposes. We process your data on one or more of the following legal bases: contract performance, legitimate interest, legal compliance, or your consent.

The primary purposes for which we use your personal data are:

• Identity Verification (KYC): Verifying that you meet the age requirement and confirming your identity to comply with anti-money laundering (AML) regulations.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Account Management: Providing access to your account, updating your information, and resolving any technical issues.
• Platform Security: Detecting and preventing fraud, hacking, bot usage, and any activity that threatens the integrity of the platform.
• Service Communications: Sending important account-related notifications, relevant promotions, and platform updates.
• Legal Compliance: Fulfilling our obligations under applicable laws and regulations, including providing information to authorities when lawfully required.
• Service Improvement: Analysing usage patterns to improve user experience, platform performance, and our product offerings.

Link joy does not sell your personal data to any party. However, in the course of operating the platform, we may need to share certain data with selected and trusted third parties in the following limited circumstances:

• Payment Processors: Payment service providers such as local banks and digital wallet operators that assist in processing your deposits and withdrawals. They receive only the data necessary to process the transaction.
• IT Service Providers: Companies providing server infrastructure, cloud services, and technical maintenance, bound by strict confidentiality agreements.
• Game Providers: Third-party game developers who require member credential verification to provide game content within our platform.
• Legal Authority: Government agencies, regulatory bodies, or courts when we are legally required to disclose certain information.
• KYC Verification Services: Third-party providers integrated with our system to verify member identities in order to meet compliance requirements.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the stated purposes.

Link joy continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. The security measures we implement encompass multiple layers of protection:

• Data-in-Transit Encryption: All communications between your browser and our servers are secured with TLS 1.3 protocol using AES-256 encryption.
• Data-at-Rest Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted format within our database.
• Layered Access Control: Only authorised personnel may access member personal data, and every access is logged and monitored.
• Two-Factor Authentication (2FA): Our internal systems use multi-factor authentication to prevent unauthorised access by unauthorised parties.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly to identify and address any system vulnerabilities.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts.

Link joy uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve website performance and usability.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details to provide a more personalised experience.
• Analytics Cookies: Helping us understand aggregated platform usage patterns for product development and service improvement purposes.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect specific features on the link joy platform.

As a link joy member and data subject under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data at any time.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal compliance obligations.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our privacy team via email at [email protected] or through live chat. We will process your request within 30 business days.

Link joy retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for the period required by regulatory bodies, typically no less than 5 years.
• Technical Logs: Retained for 90 days and automatically deleted thereafter unless required for security investigations.
• Communication Records: Customer support conversations are retained for 2 years for quality control and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standardised data deletion procedures.

The link joy platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

Link joy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When we make significant changes to this Policy, we will notify you via:

• In-platform notification upon your next login.
• Email to your registered address for changes that significantly affect your privacy rights.
• Updates the "Last Updated" date at the top of this page.

Your continued use of the link joy platform after this Policy's amendments are published constitutes your acceptance of the updated terms. We encourage you to review this page from time to time.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, our privacy team is ready to assist you:

• Live Chat: The fastest method — available 24/7 via the chat icon at the bottom corner of the website.
• Privacy Email: [email protected] — include "Privacy Inquiry" in the email subject for priority handling.
• Telegram: The official link joy support channel for prompt responses.

We are committed to responding to any privacy-related enquiries within 2 business days. For more complex complaints, we will keep you informed of the investigation's progress within 30 days.

For more information about your rights or to understand how we manage the platform responsibly, please visit the Responsible Gaming and FAQ ours.